Shipping policy
BY COMPLETING YOUR ORDER, WE ASSUME THAT YOU HAVE READ AND AGREED TO THE TERMS AND CONDITIONS OF THIS POLICY
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if you check out with a credit or debit card, no funds are debited from the card when you submit an order. we process your card after your order is reviewed, any problems are addressed, and it is put into the shipping queue. Paypal orders are paid in full when you submit, unless Paypal rejects the payment. we'll contact you if this happens. orders paid by other shipping methods (Western Union transfers, bank transfers, and mail-in payments) are shipped after payment is received
Contiguous 48 United States customers:
- most orders are shipped the same day if received by 4pm CST (Monday through Friday), unless they contain custom wheels, custom bikes, or out-of-stock items. there is usually no shipping Saturday, Sunday, or holidays. Weekends and holidays are usually not included in courier delivery times, so please take this into consideration if delivery if time-sensitive. For example, an order shipping on a Friday with 2-day shipping will arrive the following Tuesday (Monday = first business day after shipping, Tuesday = second business day after shipping). we dropship some items directly from our vendors at our discretion
- we ship by USPS 1st Class Mail, USPS Media Mail, USPS Priority Mail, USPS Priority Express Mail, Fedex, and UPS. if multiple carriers are shown in the shipping method you select, we reserve the right to ship by any of the carriers at our discretion *
* EMPIRE BMX IS NOT RESPONSIBLE FOR ANY STOLEN, LOST, OR MISSING PACKAGES. WE WILL WORK WITH THE SHIPPING CARRIER IN THESE INSTANCES, BUT WILL NOT REPLACE OR REFUND ANY SHIPMENT DELIVERED TO THE CORRECT SHIPPING ADDRESS THEN SUBSEQUENTLY GOES MISSING
EMPIRE BMX WILL NOT AUTOMATICALLY REPLACE OR REFUND ANY LOST USPS GROUND ADVANTAGE, 1ST CLASS, OR MEDIA MAIL SHIPMENT. USPS MUST APPROVE THE LOSS BEFORE WE REPLACE OR REFUND. IF DELIVERY TIME IS CRITICAL, OR IF YOU DON'T WANT TO TAKE YOUR CHANCES, USE SELECT A DIFFERENT SHIPPING METHOD
PLEASE NOTE ANY SPECIAL SHIPPING PREFERENCES OR REQUIREMENTS IN THE ORDER COMMENTS (PREFERRED CARRIER, DELIVERY INSTRUCTIONS, DELIVERY DATE CONSTRAINTS, ETC.)
MOST ORDERS ARE SHIPPED BY UPS OR FEDEX, SO PLEASE SIGN UP FOR UPS MYCHOICE AND FEDEX DELIVERY MANAGER SO YOU CAN REDIRECT, HOLD FOR PICKUP, OR PROVIDE ADDITIONAL DELIVERY INSTRUCTIONS
- if you input a PO Box for your shipping address, we will ship the order via USPS Priority Mail, regardless of what shipping method you select
- high value shipments (usually over $500 USD) are sent signature required at our discretion
- you can view applicable shipping rates and methods during checkout. please realize that these rates can vary due to a variety of factors, including parcel size, weight, rural address, etc. some items incur higher shipping costs due to size and/or weight (handlebars, frames, tires, helmets). we will contact you for authorization if your order requires an increase in shipping cost greater than $5.00
Alaska, Hawaii, and Puerto Rico customers: we ship by Fedex Express or USPS Priority Mail at our discretion, unless you request a different carrier in the comments box in the checkout process. Maui is sweet, I haven't been to Alaska or Puerto Rico yet
US Military customers: we ship by USPS Priority Mail to military base addresses. thank you for your service to our country, stay safe out there!
International customers:
- all prices and transactions are in USA dollars (USD)
- we ship by USPS First Class Mail, USPS Priority Mail, USPS Priority Express Mail, and FedEx at our discretion, unless you request a different carrier in the comments box in the checkout process. if you request a different shipping method, we will email you with the applicable costs before processing your order. you can find out more about USPS shipping here. please be aware that delivery times can vary due to Customs processing in the destination country, but delivery to Customs usually takes 3-5 days. USPS First Class Mail can take anywhere from one week to 1-2 months for delivery. please select USPS Priority Mail / Fedex for faster delivery. Empire BMX will not replace or refund any lost USPS First Class Mail shipment. If delivery time is critical, please select a different shipping method
- any applicable import taxes, duties, customs taxes, courier fees, etc. are the responsibility of the customer to pay upon delivery, so please be prepared for these. if you are unsure of these costs, please contact the nearest shipping authority
- you can view applicable shipping rates / methods during checkout. please realize that these rates can vary due to a variety of factors, including parcel size, weight, rural address, etc. some items incur higher shipping costs due to size (handlebars, frames, tires, helmets). we will bill you for any increase in shipping cost according to the payment method selected at checkout
- small and/or lightweight packages often cost less to ship than the posted rates; we will adjust the shipping cost prior to card processing, or by Paypal refund
Questions:
- Please e-mail if you have any questions concerning shipping. bro.