Shipping

your credit/debit card is NOT charged for anything (parts or shipping) when you submit an order. we process your card after your order is reviewed, any problems are addressed, and it is put into the shipping queue. orders paid by other shipping methods (Paypal, Western Union transfers, bank transfers, and mail-in payments) are shipped after payment is received

 

Contiguous 48 United States customers:

- all orders are shipped the same day if received by 4pm CST (Monday through Friday), unless they contain custom wheels, custom bikes, or out-of-stock items

 

- we ship by USPS 1st Class Mail, USPS Priority Mail, USPS Priority Express Mail, Fedex, and UPS. if multiple carriers are shown in the shipping method you select, we reserve the right to ship by any of the carriers at our discretion *

 

- if you input a PO Box for your shipping address, we will ship the order via USPS Priority Mail, regardless of what shipping method you select

 

- you can view applicable shipping rates and methods during checkout. please realize that these rates can vary due to a variety of factors, including parcel size, weight, rural address, etc. some items incur higher shipping costs due to size and/or weight (handlebars, frames, tires, helmets). we will contact you for authorization if your order requires an increase in shipping cost greater than $5.00

 

 

Alaska, Hawaii, and Puerto Rico customers: we ship by Fedex Express or USPS Priority Mail at our discretion, unless you request a different carrier in the comments box in the checkout process. Maui is sweet, I haven't been to Alaska or Puerto Rico yet

 

US Military customers:  we ship by USPS Priority Mail to military base addresses. thank you for your service to our country, stay safe out there!

 

International customers:

- all prices and transactions are in USA dollars (USD)

 

- we ship by USPS First Class Mail, USPS Priority Mail, USPS Priority Express Mail, and FedEx at our discrection, unless you request a different carrier in the comments box in the checkout process. if you request a different shipping method, we will email you with the applicable costs before processing your order. you can find out more about USPS shipping here. please be aware that delivery times can vary due to Customs processing in the destination country, but delivery to Customs usually takes 3-5 days. USPS First Class Mail can take anywhere from one week to 1-2 months for delivery. please select USPS Priority Mail / Fedex for faster delivery. Empire BMX will not replace or refund any lost USPS First Class Mail shipment

 

- any applicable import taxes, duties, customs taxes, courier fees, etc. are the responsibility of the customer to pay upon delivery, so please be prepared for these. if you are unsure of these costs, please contact the nearest shipping authority

 

- you can view applicable shipping rates / methods during checkouit. please realize that these rates can vary due to a variety of factors, including parcel size, weight, rural address, etc. some items incur higher shipping costs due to size (handlebars, frames, tires, helmets). we will bill you for any increase in shipping cost according to the payment method selected at checkout

 

 

C.O.D. payment: we will ship C.O.D. orders to customers in the USA under certain circumstances, but not without prior authorization. if you want to pay by C.O.D., please call us at (512) 474-4269 to place your order. no online orders will be shipped C.O.D., and there is no C.O.D. available for shipments outside the USA