Returns / Exchanges / Canceled Orders

You are welcome to return an item for refund, exchange, or store credit, or cancel an unshipped order, subject to the following conditions:
  • all returns must be authorized prior to shipment by phone or email, and a copy of the invoice must be included
  • no returns after 30 days from the purchase date
  • refunds may be subject to a 15% restocking fee
  • refunds for returned items or canceled orders paid by Paypal will not include the Paypal service fee on the original amount (Paypal keeps this even on refunds). we refund the full amount, including fee, if there is an error on our part or if issuing a refund for an out-of-stock item
  • damaged items or cosmetic problems must be reported within 48 hours of delivery
  • no returns on frames, forks, or any components that have been installed
  • no returns on clothing items that have been washed
  • the customer is responsible for all shipping costs on returns, unless Empire BMX is at fault for any errors in shipping or item accuracy
  • the customer is responsible for all shipping costs on warranty replacements facilitated by Empire BMX
  • no returns on custom-built wheels, custom bikes, or special-order items without prior authorization. we will accept returns on these items in some instances, but not all. returns of custom and special-order items are reviewed on a case by case basis
  • the customer is responsible for all shipping costs on returns of spokes if correct specifications were not given regarding spoke length when the order was placed
  • canceling an unshipped order is available via email or phone. a 15% restocking fee may apply if the order is ready for shipping and payment complete