The Basic 411

  • When you submit your order, a confirmation will be immediately emailed to you.  This is does not mean that your order has been shipped, it is only an indication that the order has been successfully placed and is in queue for processing.
  • If you do not receive a confirmation within 24 hours, please contact us by email or phone.
  • We inspect all orders for problems (out of stock items, payment issues, compatibility issues, etc.), and contact you by email or phone if any are encountered.
  • An item being listed in the online store is not a guarantee that the item is in stock at all times.  Inventory levels are fluid, and there can be instances where a listed item is not in stock.  we will notify you as soon as possible if anything you ordered is unavailable.
  • Some items will be dropshipped directly from our vendors to you if it decreases transit time, shipping cost, or for any reason at Empire BMX's discretion.
  • If an order does not require any further intervention, it is piped down the line to our fulfillment team for payment processing, packaging, and shipping.
  • We strive to ship orders as quickly as possible, but orders containing out-of-stock items and/or custom wheels, and large or complicated orders, do not always ship immediately.
  • When successfully shipped, we will email you detailed shipment information.
  • refunds for returned items or canceled orders paid by Paypal will not include the Paypal service fee on the original amount (Paypal keeps this even on refunds). we refund the full amount, including fee, if there is an error on our part or if issuing a refund for an out-of-stock item