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Who are we?
Who are we?  To put it simply, we're a close group of weirdos that love BMX.  We love it enough to make it our lives, forgoing any shot at millions of possible salary dollars at high-tech companies throughout the Greater Central Texas area.  We do not have a mission statement, we are just going to do our best to provide you with the goods you need to make BMX what you want it to be for yourself.  If this is your first time here, your 100th, or your last, we thank you for giving us an opportunity to serve you. Tina Williams:  She runs the show, babysits the rest of us, and pays the bills.  With her son Owen in the mix, Tina does not put in a full 40 hour work week, but she she still manages to get the job done, and then some.  Without her, it would be strippers and booze in the ramp room, and we would be closed within a month! Thomas Williams:  Owen's babydaddy talks more than he works, but finds the time to handle shipping manager duties, web duties, Boddington nitro-can swilling, and after-hour coping slapping.  If you are riding the ramp after hours, he will come and find you. Adam Roye:  Team manager, retail liason, art director, and emotional rollercoaster.  He is responsible for Empire's art direction, love of Hanson Little:  HL never fails to wow with his calm demeanor in the face of near-certain BMX calamity, or his slick handling of customer service issues that would destroy lesser men.  Whether on his chrome Mutiny, mostly chrome motorcycle, or highly desirable polishing wheel, Hanson has the skills to pay the bills. Taylor Brown:  The newest member of the crew, but no stranger to danger.  A renaissance man if ever there was one, TSB will wow you with vast knowledge of many subjects, ranging from the intricacies of Vespa licensing, spider venom toxicity, and SRAM diagnostics. Pierre Pierros:  Wheelbuilding superhuman, or semi-employed nomad on a quest for fire?  When he is actually in the store for more than five minutes at a time, we will ask him.  His best work is done in a hot Owen Williams:  he is basically a Wildman, nah mean?   Contact us! email = empirebmx@empirebmx.com phone = (512) 474-4269 fax = (512) 474-4304 AIM = empirebmxstore Twitter = www.twitter.com/empirebmx YouTube channel = www.youtube.com/empirebmxstore |
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Typos, omissions, errors
Prices, availability, and specifications are subject to change without notice.  We strive to provide the most complete and accurate information on all products.  Everyone makes mistakes, except for possibly Joe Rich.  Wearing the crown of the Ultimate Male isnt easy, but he wears it well.  Empire BMX cannot be held responsible for price changes, typos or omissions, and we reserve the right to correct any errors. We are not obligated to to honor incorrect prices. |
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Returns/Exchanges
You are welcome to return an item for refund, exchange, or store credit, subject to the following conditions: - no returns after 30 days from the purchase date - refunds may be subject to a 15% restocking fee - no returns on frames, forks, or any components that have been installed - no returns on clothing items that have been washed - the customer is responsible for all shipping costs on returns, unless Empire BMX is at fault for any errors in shipping or item accuracy - the customer is responsible for all shipping costs on warranty replacements facilitated by Empire BMX - no returns on custom-built wheels, custom bikes, or special-order items without prior authorization. in some instances, we will accept returns on these items, but not all. returns of custom and special-order items are reviewed on a case by case basis - the customer is responsible for all shipping costs on returns of spokes if correct specifications were not given regarding spoke length when the order was placed - all returns must be authorized prior to shipment, and a copy of the invoice must be included |
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Price matching
Do we price match?  Boy, do we!  As long as the item is not at closeout or sale price, we are happy to match lower nationally advertised prices on in-stock items Nationally advertised = web, Dig BMX, BMX Plus!, or Ride BMX In-stock = they have it and we have it |
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In-store purchases
Prices in our retail store do not vary from those listed in our online store.  Many shops that do both mail order and in-store sales will have higher in-store prices  There are legitimate reasons for higher in-store prices, but we like to keep it simple.  We can barely keep track of a pair of matching shoes each morning, much less two sets of prices for customers.  It’s easier for us, and cheaper for you, so we’ll go with that. |
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Free stickers
For free Empire BMX stickers, please send a self-addressed stamped envelope to: Empire BMX Attn:  Skivvies LaRue 1114 w. |
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Mailing List
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Warranty
Empire BMX offers no warranty on any  product other than Empire BMX branded items.  Generally, the customer should contact the manufacturer first regarding warranty questions, and they will often facilitate replacement directly.  In other instances, we will facilitate replacement when authorized to do so by the manufacturer.  The Customer is responsible for all shipping costs involved, including shipping a defective product to Empire BMX, and Empire BMX shipping a replacement to the customer. |