Shipping

 
By completing your order, we assume that you have read and agreed to the terms and conditions of this Shipping FAQ page
 
Your credit/debit card is NOT charged for anything (parts or shipping) when you submit an order.  We process your card after your order is reviewed, any problems are addressed, and it is put into the shipping queue.  Orders paid by other shipping methods (Paypal, Western Union transfers, bank transfers, and mail-in payments) are shipped after payment is received
 
Contiguous 48 United States customers:
- All orders shippable by UPS are shipped the same day if received by 4pm CST, unless they contain custom wheels or out-of-stock items
- Small and/or lightweight orders can be shipped by USPS Priority Mail instead of UPS Ground at our discretion, at reduced cost.  We will adjust the shipping cost prior to card processing, or by Paypal refund
- When you are ready to submit an order, you can view applicable shipping rates.  Please realize that these rates can vary due to a variety of factors, including parcel size, weight, rural address, etc. Some items incur higher shipping costs due to size (handlebars, frames, tires, helmets).  We will contact you for authorization if your order requires an increase in shipping cost greater than $5.00
- Shipping inside Texas is free for orders over $200.00, complete bikes excluded (via UPS Ground or USPS Priority Mail, at our discretion)
- UPS transit time:  click here for to obtain estimated transit time and delivery date for your shipment.  You'll need to input our city (Austin) and zip code (78752) in the "Ship From" area, and your city and zip code in the "Ship To" area
- USPS Priority Mail transit time:  click here for to obtain estimated transit time for your shipment.  You'll need to input our zip code (78752) in the "Ship From" area, and locate your city on the map
- USPS 1st Class Mail transit time:  it's slower than Priority Mail but hella cheap. you'll get it, just be patient
 
Alaska, Hawaii, and Puerto Rico customers:  we ship by USPS Priority Mail, unless you request UPS shipping in the comments box in the checkout process.  Maui is sweet, I haven't been to Alaska or Puerto Rico yet.
 
US Military customers:  we ship by USPS Priority Mail.  Thank you for your service to our country, stay safe out there!
 
International customers:
- All prices and transactions are in USA dollars (USD)
- We ship by USPS Global Priority Mail and USPS Global Priority Express Mail, unless you request a different shipping method in the comments box in the checkout process.  If you request a different shipping method, we will email you with the applicable costs before processing your order.  You can find out more about USPS shipping here.  Please be aware that delivery times can vary due to Customs processing in the destination country, but delivery to Customs usually takes 3-5 days
- Any applicable import taxes, duties, customs taxes, courier fees, etc. are the responsibility of the customer to pay upon delivery, so please be prepared for these.  If you are unsure of these costs, please contact the nearest shipping authority
- When you are ready to submit an order, you can view estimated shipping rates.  Please realize that these rates can vary due to a variety of factors, including parcel size, weight, rural address, etcetera.  Some items incur higher shipping costs due to size (handlebars, frames, tires, helmets). We will bill you for any increase in shipping cost according to the payment method selected at checkout
- Small and/or lightweight packages often cost less to ship than the posted rates; we will adjust the shipping cost prior to card processing, or by Paypal refund
 
C.O.D. payment:  We will ship C.O.D. orders to customers in the USA under certain circumstances, but not without prior authorization.  If you want to pay by C.O.D., please call us at (512) 474-4269 to place your order.  No online orders will be shipped C.O.D., and there is no C.O.D. available for shipments outside the USA
 
Questions:
- Please e-mail if you have any questions concerning shipping