Returns/Exchanges

 

You are welcome to return an item for refund, exchange, or store credit, subject to the following conditions:

  • all returns must be authorized prior to shipment by phone or email, and a copy of the invoice must be included
  • no returns after 30 days from the purchase date
  • refunds may be subject to a 15% restocking fee
  • no returns on frames, forks, or any components that have been installed
  • no returns on clothing items that have been washed
  • the customer is responsible for all shipping costs on returns, unless Empire BMX is at fault for any errors in shipping or item accuracy
  • the customer is responsible for all shipping costs on warranty replacements facilitated by Empire BMX
  • no returns on custom-built wheels, custom bikes, or special-order items without prior authorization.  in some instances, we will accept returns on these items, but not all.  returns of custom and special-order items are reviewed on a case by case basis
  • the customer is responsible for all shipping costs on returns of spokes if correct specifications were not given regarding spoke length when the order was placed